Refund policy
Returns & Exchanges
We take great pride in the uncompromising quality of our Shoyee collections. However, we understand that sometimes a piece might not be the perfect fit for your family. Our return process is designed to be as mindful and stress-free as our products.
1. The Return Window
We gladly accept returns within 30 days of your order's delivery date. We want you to have ample time to ensure the item aligns with your home and your child's needs.
2. Eligibility for Return
To ensure the highest safety and hygiene standards for all our families, returned items must be in their original, unused, and unwashed condition.
- Items must be returned in their original packaging, including any cotton dust bags, tags, and gift boxes intact.
- Please note: E-Gift cards and personalized/custom-made items are final sale and cannot be returned.
3. How to Initiate a Return
Starting a return is simple. Please email our Customer Care team at hello@shoyee.com with your Order Number and a brief reason for the return.
Our team will respond within 1-2 business days with a prepaid return shipping label and clear instructions.
4. Refunds Processing
Once your return is received and inspected at our facility, we will send you an email notification. Your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for your bank or credit card company to post the refund.
5. Damaged or Faulty Items
Our commitment to quality is absolute. If you receive an item that is defective, damaged in transit, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or full refund immediately at no additional cost to you.
6. Exchanges
If you wish to exchange an item for a different color or style, the fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.